Last year I bought a Dell computer online for my lovely wife Liz—and it worked great! That is, it worked great for just over one year. On June 19 it still worked great. On June 20, it refused to start. The screen went black and white, with a big black dot in the corner. Nothing could be accessed. Apparently all files have been lost. All private files, all business files, all chess files … lost!
So then … Two days on the phone with Dell. That is to say, with the wonderful ladies and gentlemen from India who take no responsibility, won’t call you back, shift you from department to department over two days, and finally say there’s nothing they can do.
I said, I’ll give you an option: I’ll sue you in Small Claims court. Since they had nothing to say to that, I am going ahead: I have written first to Michael Dell, 41st richest man in the country according to Wikipedia: I’m sure he’ll do the right thing and replace the computer … Not!
Is anyone up for a class action suit against Dell?